Refund and Returns Policy

Returns & Exchanges

What if something is wrong with my order?

If there’s a problem with your order, please contact our Customer Service Team at info@topooptix.com. We’ll work promptly to resolve any issues and ensure your satisfaction.

What if I receive a defective product?

If you believe you’ve received a defective product:

• Contact our support team for evaluation
• For verified manufacturing defects, we cover US return shipping costs
• Refurbished items may be returned within 90 days for refund or credit

How to initiate a return

Our technical team provides lifetime support to optimize your equipment performance. You may be eligible to return non-special-order items within 30 days of shipment for:

• Refund
• Store credit
• Product exchange

To request a return authorization:

1. Email info@topooptix.com with your order details
2. You’ll receive confirmation within 24-48 hours
3. Follow the return instructions provided

Important guidelines

For efficient processing:

• Returns must include all original accessories, documentation, and packaging
• Original product boxes must be unmarked with intact UPC codes
• Use trackable shipping (FedEx/UPS recommended) with insurance
• Avoid adhesives that damage packaging
• Note: Free shipping costs will be deducted from refunds

Special order items

The following are non-returnable:

• Custom-configured products
• Installed/used items
• Oversized/overweight items
• Clearance products
• Personal audio products*

*Due to hygiene considerations, earbuds, headphones, and microphones cannot be returned.

Restocking fees apply for:

• Products missing accessories/packaging
• Items with damaged packaging
• Returns after promotional redemptions

Our team will work with you on potential solutions for special-order items. Contact info@topooptix.com with any questions.