Welcome to the Topooptix Help Center
How may we help?
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Registration has its benefits
Thank you for choosing Topooptix. By registering your product you can enjoy having proof of ownership, more efficient support, and tailored notifications to get the most out of your product.
FREQUENTLY ASKED QUESTIONS
What are recently discontinued “A” stock products?
Our recently discontinued “A” stock products meet “new product specifications”. These products have not been sold at the time of your purchase, but are being phased out in preparation for new products to be launched.
What are refurbished products?
Our refurbished products include evaluation machines, customer return machines, and machines with cosmetic defects. These products are retested and determined to meet Topooptix quality standards before being sold as refurbished machines. Their performance may be slightly lower than that of new Topooptix products.
How to check inventory?
The products shown on sale in the store are in stock. If you need more quantity, you can directly consult online customer service.
We confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on our web site is incorrect, then the following applies: if a Product’s correct price is lower than our stated price, we will charge the lower amount and ship you the Product. If a Product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you of such cancellation.
Visit the Topooptix Warranty Information sections:
- Limited Warranty
- Extended Warranty
- Privacy Screen Claim Form
Topooptix.com offers shipping via FedEx and USPS. We currently offer Ground and Two-Day shipping options. Shipping carriers are determined by Topooptix. To learn more about Topooptix’s shipping options, read here.
Please note: Unless the product is defective, the customer is responsible for return shipping and other associated costs.
All new products from the Topooptix online store are backed by a thirty (30) day money back guarantee. Topooptix refurbished products are backed by a fifteen (15) day money back guarantee.
New (“A Stock”) products may be returned for a refund or credit within thirty (30) days of receipt. Refurbished (“B Stock”) products may be returned for a refund or credit within fifteen (15) days of receipt.
If a Topooptix package arrives in poor condition and shows obvious signs of shipping damage, please refuse the package and call Topooptix Customer Support immediately. Any shipping damaged device must be reported to Topooptix within two (2) business days to be eligible for a replacement or refund.
Any request for a refund or credit must be accompanied by a Return Material Authorization Number (RMA number). To obtain an RMA number, please call Topooptix. You may also submit a request online at our Online Support Center by clicking here.
The customer is responsible for any damage and/or missing parts. If you are returning a promotional bundle, you must include all items in the bundle, including cables and accessories. Please use the original packaging whenever possible to prevent damage to the product.
Please write the RMA number on the outside of the box (failure to provide an RMA number will delay your request). If the original packaging is not available, please use sufficiently sturdy packaging to protect it (Topooptix is not responsible for damage during return to Topooptix). Please return the package within fifteen (15) days (refurbished products) or thirty (30) days (new products) from the date you received the product to the following address:
Topooptix Corporation
The Internet Tax Freedom Act (ITFA) was signed into law on October 21, 1998, with the primary purpose of preventing state and local governments from imposing new or discriminatory taxes on Internet transactions and Internet access. Despite its name, the ITFA does not prevent state and local governments from collecting existing sales taxes on companies that sell through the Internet.
As a result, companies that sell through the Internet are subject to the same sales tax collection requirements as other retailers and are generally required to collect taxes when shipping products to states where they have physical locations. In the United States, Topooptix has physical locations in Arizona, California, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Michigan, Minnesota, New Jersey, Nevada, New York, Ohio, Texas, and Washington; by law, we collect sales tax on shipments to these states and a California recycling fee on products shipped to customers in California.
All shipments are subject to applicable taxes and are automatically calculated when a customer places an order. All taxes are the responsibility of the customer.
Topooptix, Inc.
Topooptix understands that our customers value their privacy; therefore, we want you to understand how we use your information.
When you place an order, we need to know your name, email address, credit card number, security code, expiration date, and daytime telephone number. This information is essential for us to process and fulfill your order and to notify you of any problems with your order. At this time, we do not sell, trade, or rent your personal information to others. However, any personal information you transmit to Topooptix may be used by Topooptix to contact you by mail, telephone, email, or other available means. If you do not want Topooptix to send you such information, please send an email to info@Topooptix.com and put “DELETE” in the subject line of your email.
In addition to the information you provide to us, Topooptix tracks user sessions to evaluate which parts of our site users visit and for how long. The tracking methods Topooptix uses for this function allow users to remain anonymous while still providing us with valuable information.
Any information or material you transmit to Topooptix through the Site by electronic mail or otherwise, including any data, questions, comments, or suggestions, will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Topooptix or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Topooptix is free to use any ideas, concepts, know-how or techniques contained in any information you send to its website for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products using such information. We appreciate your feedback as the voice of our customers.
Topooptix Corporation
To register your products online, please start here.
- Create an online account with Topooptix
- Select My Registered Products
- Select My Registered Products
- Fill out the details in the online form
- Click Submit
